“If you want a job done right, do it yourself.” That’s why, unlike most companies in our business, we do not outsource or offshore our Customer Service.
Our financial institution partners know that their prepaid customers will be able to talk live to a Customer Service Representative 24/7/365 at 1-888-743-8863.
Most importantly, that representative will be talking to them, not from a foreign country but from TransCard headquarters in Chattanooga, Tennessee, the most advanced city in the nation for wired and wireless broadband technology.
Bi-lingual customer support is ready around-the-clock every day of the year to answer questions, fulfill requests and help resolve any disputes.
All Customer Service Representatives are educated about each program and can confidently speak to every aspect of our products.
The importance of the Customer Service Team is recognized throughout the company and everyone here is encouraged to monitor customer calls and share insights into how we can improve our offerings.
Click below to listen to some examples of Cardholder Tips provided on our Customer Service phone line.