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Operations

 

360 Service 

Manage 360

The full-circle approach to operational support at TransCard encompasses every aspect of a Card Act compliant prepaid program:

• Plastics production and fulfillment

• Card personalization and embossing

• Expedited card replacement

• 24/7 customer service

• In-FI setup and training

• Fraud prevention & oversight

 Manage 360

TRANSCARD ASSUMES CARDHOLDER FRAUD RISK.  

24/7/365 US-Based Customer Service  

• Our bi-lingual customer support team is on call 24/7/365 and is committed to responding quickly and resolving issues efficiently

• All calls are answered at our in-house call center located in Chattanooga, Tennessee

• All representatives will receive specific training on your program

• Customers can also choose to access our state-of-the-art IVR system, as well as web and mobile platforms