Payments are evolving and the healthcare industry isn’t immune. The shift from co-pay plans to high-deductible plans has increased the percentage of revenue collected from patients.
The list of hypothetical (but very real) circumstances surrounding the changes and growing costs in the healthcare space is boundless but the bottom line is this:
The volume of patient refunds has grown considerably and so has the number of players involved. It’s time consuming, chaotic, expensive, and creates a poor patient experience.