In order to access the website, mobile application or API or any other similar platform owned, controlled, operated or offered by Transcard Payments, LLC ("Transcard", "we," "us," or "our") (the "Site"), you must authorize us to provide any and all Communications (defined below) electronically. This E-SIGN Disclosure and Consent (this “E-SIGN Consent") describes how we will communicate with you and your rights, including a right to revoke your consent. If you revoke your consent to receive such Communications electronically, you understand that you may not continue to access the Site or use products or services provided by Transcard through the Site (the "Services"). This E-SIGN Consent applies to your activities on the Site, including services provided directly to you by Transcard. Please read this E-SIGN Disclosure and Consent carefully.
1. Scope of Communications to Be Provided in Electronic Form You understand and agree that we may provide you with any or all of the following types of communications electronically: (i) legally required disclosures, notices and other communications associated with your access to or use of the Services, including, but not limited to information about fees or charges, and any and all legally required pre- and post-transaction disclosures; (ii) customer service communications; (iii) privacy policies and notices; (iv) changes to this E-SIGN Consent or the terms applicable to any Service, (v) statements, information and records regarding your transactions; (vi) information regarding the debiting or charging, as applicable of your selected payment method; (vii) any and all legally required error resolution policies, and responses to claims filed in connection with your access to or use of the Services; (viii) any other communications related to your access to and/or use of the Services, and (ix) with your consent, marketing and other promotional communications (collectively, "Communications").
2. Communications in Writing All Communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of this E-SIGN Consent and any other Communication that is important to you.
3. Method of Providing Communications to You in Electronic Form All Communications that we provide to you in electronic form will be provided either (i) via e-mail, (ii) by access to a web site that we will designate in an e-mail notice we send to you at the time the information is available, or (iii) to the extent permitted by law, on the Site or via SMS text message. You agree to promptly review all Communications sent to you, and that these are reasonable procedures for sending and receiving electronic communications.
4. Controlling Agreement This E-SIGN Consent supplements and modifies other agreements that you may have with us. To the extent that this E-SIGN Consent and another agreement contain conflicting provisions, the provisions in this agreement with respect to Communications will take precedence (with the exception of provisions in another agreement for an electronic service which provisions specify the necessary hardware, software and operating system, in which such other provision controls). All other obligations of the parties remain subject to the terms and conditions of any other agreement.
5. How to Update Your Records To receive electronic Communications, at the time that you first use the Services, you must provide us with a true, accurate and complete e-mail address and your contact information, and you must promptly notify us of any changes to this information. You can update information (such as your e-mail address) through the Site.
6. Hardware and Software Requirements In order to access, view, and retain electronic Communications that we make available to you, you must have an electronic device that enables access to your e-mail account or a commercially available Internet browser. You may wish to utilize a device that is capable of storing or printing the Communications for your records.
7. Requesting Paper Copies If you have consented to receive electronic Communications, we will not send you a paper copy of any Communication unless we deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it yourself. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically. You may obtain a paper copy of any legally-required Communications and or agreements. You may request such a paper copy by contacting us at support@transcard.com.
8. How to Withdraw Consent You may withdraw your consent to receive Communications in electronic form at any time by visiting by contacting us at support@transcard.com. Any withdrawal of your consent to receive electronic Communications will be effective only after we have received your request your request for withdrawal and have a reasonable period of time to process such request. In the meantime, you will continue to receive Communications in electronic form. By withdrawing your consent, you will no longer be able to use the Services. Withdrawing consent to receive marketing communications only does not preclude use of the Services, however. If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected, and your previous electronic records will remain accessible for such period as is required under law and in a form that allows the record to be accurately reproduced to all persons who are entitled under law to access the record.
9. Federal Law ou acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act (”E-SIGN Act”), and that you and we both intend that the E-SIGN Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.
10. Termination/Changes We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.
Should you have questions or comments, you may contact us in writing at:
Transcard Payments, LLC
1010 Market Street
Chattanooga, TN 37402.
T: (423) 553-5200 E: sales@transcard.com
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