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Privacy Policy

Website Privacy Notice

Last Updated: May 2026

This Website Privacy Notice (“Notice”) explains how Transcard and its affiliated entities (“Transcard”, “we”, “our”, or “us”) collect, use, disclose, and protect personal information obtained through our public-facing websites, including www.transcard.com and related marketing or informational websites that link to this Notice (collectively, the “Websites”).

This Notice applies solely to information collected through the Websites and related communications channels, including business enquiries, support requests, marketing interactions, and website usage analytics.

This Notice does not apply to:

    • payment processing services;
    • regulated financial products or services;
    • client or merchant onboarding activities;
    • consumer payment transactions processed on behalf of clients;
    • mobile applications or hosted payment experiences governed by separate notices;
    • employment or recruitment activities; or
    • third-party websites, services, or platforms not controlled by Transcard.

 

Where separate privacy notices, contractual terms, or data processing agreements apply to specific products, services, or client relationships, those documents shall govern instead.

 

1. Who We Are

Transcard is a global technology company providing payment orchestration, disbursement, and related financial technology solutions to businesses and financial institutions.

Depending on your location and interaction with us, your information may be processed by one or more Transcard entities, including:

    • TransCard Payments, LLC (United States);
    • Transcard Payments Ltd. (United Kingdom);
    • TC Payments Ltd. (Canada);
    • Transcard Payments B.V. (Netherlands & EEA); and/or
    • other affiliated group entities supporting global operations.

 

2. Information We Collect

We may collect the following categories of information through the Websites.

a. Information You Provide Directly

When you contact us, submit an enquiry, request information, register for events, subscribe to communications, or submit support or complaint requests through the Websites, we may collect:

    • name;
    • business name;
    • job title;
    • email address;
    • telephone number;
    • country or region;
    • information relating to your enquiry or request; and
    • any other information you voluntarily provide.

 

If you contact us regarding an existing client relationship or support matter, we may also collect limited information necessary to investigate and respond to your request.

Please do not submit sensitive financial, payment card, government identification, or account credential information through general website forms unless specifically requested through an authorised secure channel.

b. Information Collected Automatically

When you visit the Websites, we and our service providers may automatically collect certain technical and usage information, including:

    • IP address;
    • browser type and version;
    • device identifiers;
    • operating system;
    • referring URLs;
    • pages viewed;
    • date and time of access;
    • interaction and navigation data;
    • approximate geographic location derived from IP address; and
    • diagnostic and performance information.

 

This information helps us:

    • maintain website functionality;
    • improve user experience;
    • monitor security;
    • understand website usage trends; and
    • support business and marketing analytics.


c. Cookies and Similar Technologies

The Websites use cookies and similar technologies to support functionality, analytics, security, and user experience.

These technologies may include:

    • essential cookies;
    • performance and analytics cookies;
    • preference cookies; and
    • limited marketing or campaign attribution technologies.

 

Additional information regarding our use of cookies and your choices can be found in our Cookie Policy and cookie preference tools available on the Websites.

 

3. How We Use Information

We may use information collected through the Websites to:

    • operate, maintain, and secure the Websites;
    • respond to enquiries, requests, complaints, or support submissions;
    • communicate with prospective or existing business clients;
    • provide requested information regarding our services;
    • manage marketing, events, webinars, and business communications;
    • improve website functionality, content, and performance;
    • detect, investigate, and prevent fraud, misuse, cybersecurity threats, or unlawful activity;
    • comply with applicable legal, regulatory, contractual, or compliance obligations; and
    • establish, exercise, or defend legal claims.

 

We may also use aggregated or de-identified information for analytics, business intelligence, and operational improvement purposes.

 

4. Legal Bases for Processing (UK and EEA Users)

Where UK GDPR or EU GDPR applies, we process personal information under one or more of the following legal bases:

    • our legitimate interests in operating, securing, and improving the Websites and managing business relationships;
    • compliance with legal or regulatory obligations;
    • your consent, where required by applicable law;
    • taking steps prior to entering into a business relationship or contract; and/or
    • establishment, exercise, or defence of legal claims.

 

Where processing is based on consent, you may withdraw consent at any time, subject to applicable law.

 

5. Marketing Communications

We may send marketing or business communications relating to Transcard products, services, events, updates, or industry developments where permitted by applicable law.

You may opt out of marketing communications at any time by:

    • using the unsubscribe link included in communications; or
    • contacting us using the details below.

 

Please note that we may still send operational, administrative, security, or relationship-related communications where necessary.

6. No Sale of Personal Information or SMS Data

Transcard does not sell personal information to third parties for monetary compensation.

In addition, Transcard does not sell, rent, distribute, or otherwise disclose SMS consent data, telephone numbers collected for SMS communications, or SMS message content to third parties for their own marketing purposes.

Where SMS communications are utilized, Transcard will only send SMS messages:

    • with appropriate consent where required by applicable law;
    • for legitimate business, support, security, authentication, operational, or relationship-related purposes; or
    • as otherwise permitted under applicable communications and privacy laws.

Recipients may opt out of non-essential SMS communications at any time by following the instructions included in the message or by contacting us directly.

Transcard may utilize service providers and telecommunications partners to facilitate SMS delivery and related operational support, subject to appropriate confidentiality and security obligations.

 

7. How We Share Information

We may share personal information with:

    • Transcard group entities;
    • website hosting and cloud infrastructure providers;
    • analytics and technology providers;
    • customer support and communications providers;
    • professional advisers, auditors, and consultants;
    • regulators, law enforcement agencies, courts, or governmental authorities where required;
    • prospective purchasers or counterparties in connection with a merger, acquisition, restructuring, financing, or sale of assets; and
    • service providers supporting the operation, security, and administration of the Websites.

 

We require service providers processing personal information on our behalf to implement appropriate confidentiality and security protections.

We do not sell personal information in exchange for monetary compensation.

 

8. International Transfers

Because Transcard operates globally, personal information collected through the Websites may be transferred to and processed in countries outside your jurisdiction, including the United States, the United Kingdom, Canada, Netherlands and other countries where Transcard or its service providers operate.

Where required by applicable law, we implement appropriate safeguards for international transfers, which may include:

    • Standard Contractual Clauses;
    • the UK International Data Transfer Addendum;
    • adequacy regulations; or
    • other lawful transfer mechanisms.

 

9. Data Retention

We retain personal information collected through the Websites only for as long as reasonably necessary for:

    • the purposes described in this Notice;
    • legitimate business operations;
    • legal and regulatory compliance;
    • dispute resolution;
    • records management; and
    • enforcement of agreements.

 

Retention periods may vary depending on the nature of the information, the purpose of processing, and applicable legal obligations.

 

10. Security

We maintain administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

These measures may include:

    • access controls;
    • encryption technologies;
    • monitoring and logging;
    • security testing;
    • vendor oversight; and
    • incident response procedures.

 

However, no system or method of transmission over the Internet can be guaranteed to be completely secure.

 

11. Your Privacy Rights

Depending on your jurisdiction and subject to applicable law, you may have rights regarding your personal information, including:

    • the right to access personal information;
    • the right to request correction of inaccurate information;
    • the right to request deletion of personal information;
    • the right to object to or restrict certain processing activities;
    • the right to withdraw consent;
    • the right to data portability; and
    • the right to lodge a complaint with a supervisory authority.

 

Residents of certain U.S. states may also have additional rights under applicable state privacy laws.

We may require verification of identity before responding to requests.

To exercise applicable rights, please contact us using the details below.

 

12. Children’s Privacy

The Websites are intended for business and professional audiences and are not directed to children under the age of 13, or a higher age where required by applicable law.

We do not knowingly collect personal information from children through the Websites.

 

13. Third-Party Websites and Services

The Websites may contain links to third-party websites, platforms, or services operated independently from Transcard.

We are not responsible for the privacy, security, or content practices of third parties, and we encourage you to review their privacy notices separately.

 

14. Changes to This Notice

We may update this Notice from time to time to reflect:

    • changes in legal or regulatory requirements;
    • operational or business changes;
    • technology developments; or
    • updates to our privacy practices.

 

The “Last Updated” date at the top of this Notice indicates when revisions were made.

Any updates become effective when posted on the applicable Website.

 

15. Contact Us

If you have questions, concerns, or requests relating to this Notice or our privacy practices, please contact us:

Email: privacy@transcard.com
Telephone: +1 (423) 553-5200

For US customers

Postal Address: 1010 Market Street, Chattanooga, TN, 37402

For UK customers

Postal Address: 3rd Floor 1 Ashley Road, Altrincham, Cheshire, United Kingdom, WA14 2DT

For EU customers

Postal Address: Joop Geesinkweg 901, 999, 1114AB Amsterdam-Duivendrecht

For Canadian customers

Postal Address: 199 Bay Street, Commerce Court West, Suite 4000, Toronto, Ontario, Canada, M5L 1A9

Phone: 800-877-4934

 

You may also have the right to lodge a complaint with your local data protection or supervisory authority.